FAQ
Ordering & Products
MonoCase creates sleek, minimalist phone cases built for simplicity, durability, and everyday utility. Every case is designed to offer refined protection without bulk.
Our cases are available for the latest iPhone 16 and 17 models. Specific device compatibility is listed on each product page.
Most — Most MonoCase product is engineered for full MagSafe compatibility, ensuring strong magnetic alignment with chargers and accessories.
Yes. Every purchase includes a 12-month manufacturing defect warranty. If you encounter an issue, reach out to us at monocase.online@gmail.com, and our team will assist you.
Shipping & Delivery
We ship to more than 80 countries worldwide. Click here for more details on Shipping Policy.
Orders will be delivered to the exact address entered during checkout, so please ensure your details are accurate.
Delivery times vary by destination from 4 - 18 working days. Please allow additional time during peak seasons. Click here for more details on Shipping Policy.
Orders are shipped separately by default. If you prefer combined shipping, please email us at monocase.online@gmail.com right after placing your order.
MonoCase covers all duties and taxes.
We will investigate every case. Based on the outcome, we may offer a refund or resend the item.
Returns & Refunds
MonoCase offers a 7-day return period from the date you receive your item. To be eligible, your item must be:
- Unused and unworn
- In its original packaging with tags
- Accompanied by your receipt or proof of purchase
Email us at Monocase.online@gmail.com to request a return authorisation. We will provide Instructions on how and where to send your package
Items sent back without prior authorisation cannot be accepted.
Email us at Monocase.online@gmail.com to request an exchange authorisation. We will provide Instructions on how and where to send your package
Items sent back without prior authorisation cannot be accepted.
Inspect your order upon receipt. Contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and make it right.
Once your return is received and approved, we will refund your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to post the refund. If you haven’t received it after 15 business days, contact us at Monocase.online@gmail.com.
Payment & Contact Us
We accept major credit and debit cards. Additional payment options may be added over time.
For enquiries, order updates, or special shipping requests, please email us at Monocase.online@gmail.com