Privacy policy
Last Updated: 23 November 2025
Monocase Official operates this store and website, including all related information, content, features, tools, products, and services, to provide you—the customer—with a curated shopping experience (the “Services”). Monocase Official is powered by Shopify, which enables us to deliver these Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails in relation to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how we handle your information as described below.
Personal Information We Collect or Process
“Personal information” refers to data that identifies, relates to, or can reasonably be linked to you. It does not include anonymised or de-identified information.
Depending on how you interact with us, where you live, and what the law allows, we may collect or process the following categories of personal information (including inferences drawn from such information):
- Contact details, including your name, billing and shipping addresses, phone number, and email.
- Financial information, including credit or debit card details, payment confirmations, and transaction data.
- Account information, such as your username, password, security questions, and preferences.
- Transaction information, including items viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled.
- Communications, such as details you share when contacting customer support.
- Device information, including device type, browser, IP address, network details, and unique identifiers.
- Usage information, including how and when you access or navigate the Services.
Sources of Personal Information
We may collect your personal information from:
- Direct interactions — when you create an account, make a purchase, use the Services, or communicate with us.
- Automated technologies — including cookies, device data, and usage analytics.
- Service providers — who collect or process personal information on our behalf.
- Partners and third parties — when legally permitted.
How We Use Your Personal Information
We may use your personal information for the following purposes:
1. Providing, Customising & Improving the Services
To operate the store, fulfil orders, process returns, manage your account, arrange shipping, enable product reviews, remember preferences, and tailor your shopping experience (including product recommendations).
2. Marketing & Advertising
To send promotional communications by email, SMS, or post, and to display relevant advertisements based on your browsing or purchase activity.
3. Security & Fraud Prevention
To authenticate accounts, provide secure transactions, detect and investigate fraud or unlawful activity, and protect the safety of our Services and users.
4. Customer Communication
To provide support, respond to enquiries, and maintain our relationship with you.
5. Legal Compliance
To comply with applicable law, respond to lawful requests, participate in legal proceedings, or enforce our policies.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Shopify and service providers, such as payment processors, IT partners, analytics providers, cloud hosts, and fulfilment partners.
- Business and marketing partners, to support advertising and promotional activities. Their use of your information is governed by their own privacy notices.
- At your direction, such as when integrating social logins or shipping products to third parties.
- Affiliates or within our corporate group.
- Business transactions, such as mergers, acquisitions, or insolvency proceedings.
- Legal compliance, including responding to subpoenas, enforcing terms, or protecting our rights.
Our Relationship with Shopify
Shopify hosts our store and processes personal information to provide and improve the Services. Your information may be shared with Shopify and other third-party processors, including those located outside your country.
Shopify also provides enhanced features that may use information about your interactions with our store and other merchants. In such cases, Shopify independently determines how it processes your data.
To learn more about Shopify’s privacy practices or your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. You should review their policies before providing any personal information. Information shared on social media platforms may be publicly visible and used by us or third parties.
Children’s Data
The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe your child has provided information to us, please contact us so we may delete it.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
Security & Retention
While we take reasonable measures to protect your information, no system is completely secure. Information sent over the internet may not be secure during transmission.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right to Data Portability
- Right to Opt Out of Sale/Sharing or Targeted Advertising
- Right to Manage Communication Preferences
You may unsubscribe from marketing communications at any time. Non-promotional emails (e.g., order updates) may still be sent.
Additional Rights for the UK & EEA
- Right to Object or Restrict Processing
- Right to Withdraw Consent
You can exercise your rights via the Services or by contacting us directly. Before processing, we may require identity verification or proof of authorised representation.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about our data practices, please contact us. You may also appeal a decision or lodge a complaint with your local data protection authority.
A list of EEA supervisory authorities is available on the European Data Protection Board’s website.
International Transfers
Your information may be transferred outside your country of residence.
For transfers from the UK or EEA, we use recognised legal mechanisms such as Standard Contractual Clauses unless the destination country is deemed to provide adequate protection.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Updates will be posted on the website with an updated “Last Updated” date.
Contact Us
If you have questions or wish to exercise your rights, please contact us:
Email: info@mono-cases.com
Address: Woodlands Street 82, Singapore 730850
For data protection purposes, Monocase Official is the data controller of your personal information.