Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription or a pre-order. This policy explains how you may change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the duration and frequency you select.
Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you may cancel at any time.
To cancel or make changes to your subscription, use the link provided in your order confirmation emails to access your order management page.
For details on returns and refunds, please refer to our Returns Policy.
Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. For all pre-orders, full payment is collected at checkout, and your payment method is stored securely until the item is ready to ship.
You may cancel your pre-order at any time before it has been fulfilled.
If the order has already been fulfilled, cancellation is no longer possible, but you may request a refund in accordance with our Returns Policy.